Terms and Conditions of Use of The Simple Home Website

Welcome to The Simple Home!
Below you will information on returns, refunds, exchanges, and terms of use. If you have any questions, please contact us by email at info@shopthesimplehome.com. Thanks for looking!

Payment Policy

Accepted Methods of Payment:

Credit Card (Visa, Master Card, American Express, Discover) and Paypal

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy
• The Simple Home ships orders within 3 business days from the time we receive your order and payment, depending on product availability. Business days are Monday through Friday 8AM to 5PM CST.

• We do not ship on Saturday, Sunday, or National Holidays.

• Standard Ground shipments generally arrive within 1-5 business days after your order is shipped, depending on your location to the shipping warehouse.

• Orders cannot be cancelled if they have already been shipped. Refused items will be handled in the same manner as a standard return under our current return policy.

Most packages will be shipped with UPS which requires a valid street address; however, some smaller packages may be shipped with the U.S. Postal Service.

Shipping Rates:
All orders will have shipping costs calculated based on weight and dimension.

UPS is our standard courier service; however, we may sometimes elect to use the U.S. Postal Service and other major US carriers for certain shipments. In all cases, your chosen shipping time frame will be matched and you will never be charged more than the rate which was quoted.

Shipping Methods:

At this time we only provide Ground Shipping. If you require expedited shipping please contact us at info@shopthetimplehome.com to discuss options. Please note expedited orders are not eligible for free shipping.

Tracking Orders

All orders are assigned tracking numbers after they have been shipped. Your tracking number will be sent to your email address on file. You can quickly track your order by clicking on the link in your e-mail. You can also track your packages by going to your account link on our web site or emailing us at info@shopthesimplehome.com. Please refer to the shipping times listed above to determine the appropriate time of delivery.

Cancellation of Orders

Orders cannot be cancelled if they have already been allocated at the warehouse or shipped. Our standard return policy applies to all refused items. Items that are refused by the recipient will incur a 15% standard restocking fee
not to exceed the original and return shipping charges incurred on the shipment. Shipping charges, if applied, are non-refundable for refused shipments.

U.S Territories & International Orders

Shipments to Alaska, Hawaii, Puerto Rico: 

Orders can be placed online 24 hours a day using our secure online ordering system. Please note that shipments to Alaska, Hawaii, and Puerto Rico are not eligible for free shipping. Shipping rates will be displayed in your shopping cart once a valid zip code has been entered into the system. Shipping Rates are available through the “view cart” page once items have been added to your shopping cart and you have entered in your zip code at the bottom of the page.

Shipments to International Destinations:

At the present time, we are not shipping any orders outside of the United States and its territories.

Any duties and taxes imposed at the destination where the products are being delivered will be the customers’ responsibility. All prices listed on our website are in U.S. Dollars. Checks and money orders are not accepted at this time.

Backorders:

Customers will be notified of items on backorder as soon as possible. Backordered items will be shipped UPS Ground separately when available, at no extra cost. We will send you an e-mail notification with your tracking number once the backordered item ships. Items on backorder can be cancelled at any time prior to shipment by contacting our customer service department at info@shopthesimplehome.com.

The Simple Home reserves the right to modify our shipping policy in the future. Any modifications will be posted on our web site for review.

Return Policy

Returns All items must be returned within 30 days of purchase. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.

To complete your return, please contact us at info@shopthesimplehome.com and we will issue you a return form and instructions for shipping back. Returns will not be accepted without a return form.  Please do not send your purchase back to the manufacturer.

Drop ship and custom items cannot be returned.

Refunds

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you have not received a refund yet, please check your bank account or contact your bank or credit card company as it may take some time before your refund is officially posted. After taking these steps without receiving your refund, please contact us at info@shopthesimplehome.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

One-of-a-Kind items

If a one-of-a-kind item is broken during shipping or defective, please contact us at info@shopthesimplehome.com and we will work with you to provide a refund or exchange for an item of equal value.

Exchanges

We only replace items if they are defective or damaged.  If your item(s) received are defective or damaged, please contact us at info@shopthesimplehome.com to coordinate replacement.

Shipping

To return your product, contact us at info@shopthesimplehome.com . We will send you a return form and instructions for shipping back. Returns will not be accepted without a return form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Conditions of Use

We provide our services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Privacy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Simple Home may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the The Simple Home for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

The Simple Home endeavors to keep your personally identifiable information secure. Only authorized employees,
agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.  It is important for you to protect your information against unauthorized access as well.  Be sure to sign off when finishing using a shared computer.

Electronic Communications

When you visit The Simple Home or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

The Simple Home claims a copyright in all content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software to the maximum extent permitted by applicable law.

Your Membership Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. The Simple Home and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Emails, and Other Content
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.

The Simple Home reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant The Simple Home and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant The Simple Home and its employees, agents, and licensees the right to use the name that you submit in connection with such content, if we choose.

You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify The Simple Home or its associates for all claims resulting from content you supply.  The Simple Home takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss
All items purchased from The Simple Home are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions
The Simple Home attempts to be as accurate as possible.  However, the Simple Home does not warrant that product descriptions or other content is accurate, complete, reliable, current or error-free. If a product is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties
This site and all products, services or information made available to you through this site are provided by The Simple Home on an “AS IS” and “AS AVAILABLE” basis.  The Simple Home makes no representations or warranties of any kind, express or implied, as to the products, services, or information made available to you through this site.   To the full extent permissible by applicable law, The Simple Home disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.  The Simple Home does not warrant that all information and content made available to you through this site are free of viruses or other harmful components.

The Simple Home does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information, materials, or products offered on this site for any particular purpose. Your use of any information, materials, or products offered on this site is entirely at your own risk, for which The Simple Home shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This site and all products, services or information made available to you through this site are not intended to take the place of your personal physician’s advice and are not intended to diagnose, treat, cure or prevent any disease.  Individuals should consult a qualified health care provider for medical advice and answers to personal health questions.   We encourage you to discuss all products, services or information made available to you through this site with your own physician or healthcare provider to determine what is right for you. We do not recommend the self-management of health problems.

Indemnification
You agree to indemnify and hold harmless The Simple Home, its members, and agents from and against any and all claims and expenses, including its actual attorneys’ fees, arising out of your use of the this site.

Limitation of Liability
In no event will The Simple Home be liable with respect to the use of this site or products offered on this site under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to The Simple Home under this Agreement for the transaction(s) related to the cause of action. The Simple Home shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

Applicable Law
By visiting this site, you agree that the laws of the State of Wisconsin, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and the Simple Home.

Arbitration
All claims and disputes relating to the use of this site or products offered on this site are to be settled by binding arbitration in the state of Wisconsin.   Arbitration shall be conducted under the rules then prevailing of the American Arbitration Association.  An award of arbitration may be confirmed in a court of competent jurisdiction.

Site Policies, Modification and Severability
Please review our other policies, such as our Payment, Shipping and Returns policies posted on this site. These policies also govern your visit to The Simple Home. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by emailing info@shopthesimplehome.com